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Customer Care
Information
About WOS US
Delivery Information
Christmas & New Year Delivery Information
For more information on our shipping schedule over the holiday period, please see below:
Order By | Delivered On |
Wed 21st December, before 3pm | Thur 22nd December |
Thur 22nd December, before 3pm | Fri 23rd December |
Fri 23rd December, before 3pm | Sat 24th December |
Sat 24th - Mon 26th December | Wed 28th December |
Fri 30th December, before 1pm | Sat 31st December |
Sat 31st December - Tues 3rd January | Wed 4th January |
STANDARD DELIVERY - FREE
Our standard delivery service is provided by secure shipping services and is free regardless of how much you spend and you will normally receive your order within 3 working days. We deliver Monday to Saturday between the hours of 8:00 a.m. to 6:00 p.m. All deliveries will require adult signature upon receipt.
Tracking information for all online purchases will be provided via email at the time of shipping.
INSURANCE
Your Watches of Switzerland Purchase is insured from our facility until the moment you receive your item.
DELIVERY DELAYS
We always endeavour to deliver your item on time. In exceptional circumstances such as adverse weather, or severe road network issues we may experience delays. We politely point out that in such circumstances, we do not take responsibility for any impact such delays may have.
LOST PACKAGES
Even though our packages are sent via secure courier, on rare occasions we do experience losses whilst in transit. Please get in touch with our client service team if you think this may be the case with your order.
Please be aware that if we are not contacted within 30 days, an insurance claim cannot be made thus you will be unable to claim any loss from Watches of Switzerland.
Exclusions
- We ship only to U.S. Continental addresses.
- We do not ship to P.O. Box addresses.
- We do not ship to third party forwarding businesses.